Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@thedesidna.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@thedesidna.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

We do not return or exchange for change of mind. We can consider change of mind for our loyal 5th time returning customer but still the customer must pay the postage costs and any Taxes or extra costs for My Paramatma.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

  • Face mask, underwear and earrings cannot be returned due to hygiene reasons
  • Gift cards can not be returned and are not redeemable for cash.
  • Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
  • Once your return has been processed, you will receive a confirmation email from our team.
  • Final Sale items can not be returned for a refund unless deemed faulty.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Does Not Match Description / Faulty Goods

Please contact our Customer Care team via returns@thedesidna.com Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

 If you have purchased an item from THE DESI DNA and it is not of acceptable quality or does not match the description. You may return the item to us and upon inspection you may request a:

  • Full Refund;
  • Replacement; or
  • Store Credit.

and you must provide to us the:

  • returned goods (By Post)

Important Note: We may not change the color of the product and the product when exchanging it, due to any fault in products. e.g. printing is off, faulty item, damaged item, faulty fabric etc. 

Wrong Address

If customer provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order. But if you contact us before the shipping we may be able to change the correct address but it's not guaranteed. 

Unclaimed

Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.

Color consistency

We use the same print machines, paper types and work processes at our print partners to minimize colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

 *We may provide a free return slip for all faulty or incorrectly received items, so please make sure to reach out to us first. 

emails:

info@thedesidna.com

returns@thedesidna.com